Refund Policy
Thank you for shopping with Mudiyanse Eco (PVT) Ltd.We value your satisfaction and strive to provide you with the best shopping experience possible.If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase.To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, including the original packaging.
Refunds
- Once we receive your returned item and inspect it,we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different product,please contact our customer support team within 2 days of receiving your order.We will provide you with instructions on how to proceed with the exchange.
Non-Returnable Items
Due to the nature of our products,certain items are non-returnable and non-refundable.
These include:
- Opened or used spices
- Spices with broken seals or damaged packaging
- Perishable goods
- Custom or personalized spice blends
- Items purchased on clearance or as part of a final sale
- Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, based on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped or defective product).In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 2 business days after we receive your returned item.Please note that it may take additional time for the refund to appear in your account,depending on your payment provider.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.
